977 362 003

Frequent questions

How do i order? To place an order use one of the following systems: - Through our website: www.everest.cat - By phone by calling 977 362003 - By email by sending a message to info@everest.cat stating in it, your contact information and the product. We will contact you to place the order.

Do I have to register to buy? No, it is not necessary, but you must provide us with your name and surname, telephone, email and especially the shipping address.

How does the gift voucher work? Discount coupons can be obtained in various ways, some of them will be punctual and without prior notice, such as in banners on our website or in any other in which we carry out a promotion, on social networks and constantly giving Sign up for our newsletter. To redeem the gift voucher, all you have to do is enter it at the time you made your purchase, at which time the discount will be applied.

How much does the shipping cost? Shipments are made through a transport company. For deliveries less than 10km from our Cambrils business, postage is free. For deliveries to be collected in our Cambrils store, the order is rewarded with a 2% discount. For deliveries to the rest of the Peninsula, the shipping costs are as follows: For orders over € 100.- Free delivery For orders less than € 100.- the postage charge will be € 10.- In the case of shipping to the Balearic Islands, the Canary Islands, Ceuta, Melilla or the rest of Europe, the shipping costs are advised to consult in advance at the email info@everest.cat, but they are valued at approximately € 25.-

How long will it take for my order to arrive? The approximate delivery time depending on the product is 2 to 8 business days from the order confirmation. For some specific products, the delivery time may be longer, as it may take longer for manufacturers to ship the product to us or we depend on other factors. In that case, this new delivery time will appear on the product page. Finally, delivery may be delayed during sales periods, Christmas campaigns or in the case of customs procedures or other circumstances derived from geographical distance, weather conditions, wars, strikes, any form of government intervention, breaches of our suppliers ... In that case, we are not responsible for the extra delivery time.

How can I contact Customer Service? We put at your disposal the following e-mail: info@everest.cat or our telephone number 977362003 so that you can make the queries you want. We will solve any questions you have. What happens if I am not at home when the order arrives? If at the time of delivery you are not at the address provided, the transport agency leaves a notice so that you can arrange a second delivery.

What should I do if my order does not arrive on the specified date? If your order is delayed, please contact us by email info@everest.cat or by phone at 977 362 003 quoting your order reference number.

Can I return an order? If you want to return an order, or part of one, there is no problem. You can see your withdrawal rights in our exchanges and returns section. How long do I have to return an order? You have 14 calendar days after the date of receipt to notify us of your decision to withdraw from the contract. Once notified, you must send us the product (s) within a period of no more than 14 calendar days.

Are the prices of the online store and the physical store the same? Not in all cases. Both in the online store and in the physical store we reserve the right to carry out promotions and offers that are only applicable in one of the two channels.

Will I receive the same product that I see in the photo? Yes, in all cases the images always correspond to the product that is described on the screen.

How can I know if I have made my purchase correctly? Once you have placed your order you will receive a confirmation email. If for any reason you do not receive it, you should contact our customer service department info@everest.cat What do I do if I receive a defective or different product than the one I ordered? You must send an e-mail to info@everest.cat indicating your data and order number, within 5 days of receiving the order. We pay you the total amount of the order, including the shipping and return costs, as long as you carry out the steps in the marked period.

How does the free shipping promotion work? For any purchase over € 100 in total, shipping costs are free! This promotion will be applied automatically when processing your shopping cart. This promotion has the following special conditions: • Promotion limited to orders in the Iberian Peninsula.

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